BALCONY is committed to protecting your privacy and personal information. This Privacy Policy explains the ways we use your personal data. If you have any requests concerning your personal information or any queries with regard to our policy please e-mail: enquiries@balconette.co.uk
Information we collect from you.
The data we collect may be personal data and may include your name, email address, address, telephone numbers and other contact details.
BALCONY collects the details you provide by using our brochure request form and when you register to place an order on our website.
We do not store payment information such as credit cards, in our database. When you pay online, your card transaction is processed directly online by a secure server connection, or via PAYPAL, whichever you select as an online payment option.
We also monitor customer traffic patterns and site use which enables us to improve our website.
Use of your information and your preferences
We will use your information to communicate with you and/or for the delivery of your order. We may use your information to send you offers and news about BALCONYs products. We may contact you by post, email, telephone or fax for these purposes.
We like to receive feedback and testimonials to help us improve our products and service. From time to time, we may contact you by post, email, telephone or fax to ask your opinions. If you do not want to be contacted please let us know.
We never sell, or pass your personal data to anyone else.
Other web sites
Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. We are not responsible of any contents if you access other sites using the links provided. We do not endorse the content of these pages.
Cookies
"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. BALCONY uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.
Whilst you do not need to allow your browser to accept cookies in order to browse our web site, you must have cookies enabled if you wish to shop online.
Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the online BALCONY services you can use.
Access rights
You have a right to access the personal data that is held about you. To obtain a copy of the personal information BALCONY holds about you, please write to us at the following address: Balcony Systems Solutions Ltd, Unit 5, Forest Row Business Park , Station Road , Forest Row, East Sussex , RH18 5DW.