Question 1

What is BalcoDeck®?

Accepted Answer

BalcoDeck® is an all-in-one rooftop deck and balustrade system designed specifically for flat roof installations. It's a specialized waterproof decking solution that integrates both decking and safety balustrade into one system, allowing homeowners and builders to transform flat roofs into functional outdoor living spaces such as rooftop balconies and terraces.

Question 2

Can BalcoDeck® be installed after the roof waterproofing is complete?

Accepted Answer

Yes, BalcoDeck® can be installed after waterproofing is complete without compromising the roof integrity. The system is specifically designed to be added to flat roofs that have already been waterproofed, making it an ideal solution for converting existing flat roof spaces into usable outdoor areas.

Question 3

What technical challenges does BalcoDeck® address?

Accepted Answer

BalcoDeck® solves several complex engineering challenges including wind loads, load distribution, and anchorage requirements. The system provides professional engineering solutions to ensure safe and secure installation on flat roofs. Technical documentation is available including a wind load analysis document and structural calculations to address these specific challenges.

Question 4

What documentation is available for BalcoDeck®?

Accepted Answer

Several technical documents are available for BalcoDeck®, including a digital brochure, a BalcoDeck® Specification Sheet in PDF format, a wind load analysis document titled 'Understanding How BalcoDeck® solves Wind Loads, Load distribution, and anchorage' (PDF), installation guides, structural calculations, and planning permission guidance. A wind load calculator tool is also accessible.

Question 5

What guarantee does BalcoDeck® come with?

Accepted Answer

BalcoDeck® comes with a 10-year guarantee, which is prominently displayed on the product brochure page. Additionally, Balconette offers a money-back guarantee, providing customers with confidence in their purchase and the quality of the BalcoDeck® system.

Question 6

What are the key benefits of choosing BalcoDeck® for a flat roof conversion?

Accepted Answer

BalcoDeck® offers several key benefits: it provides an all-in-one system that simplifies installation by integrating both decking and balustrade, it converts unused flat roof space into valuable outdoor living areas, it includes professional engineering solutions for complex structural requirements, it provides a waterproof decking solution with integrated safety balustrade, and it can be installed post-waterproofing without compromising roof integrity.

Question 7

What accreditations does Balconette hold?

Accepted Answer

Balconette holds multiple industry accreditations including Constructionline Gold Member status, SMAS (Safety Management Advisory Services), CQMS (Construction Quality Management System), and CHAS (Contractors Health and Safety Assessment Scheme). These certifications demonstrate the company's commitment to quality, safety, and professional standards.

Question 8

What payment methods are accepted for BalcoDeck® purchases?

Accepted Answer

Balconette accepts multiple payment methods for BalcoDeck® purchases including Mastercard, Visa (with Verified by Visa security), and PayPal. These payment options provide customers with flexible and secure ways to complete their purchase.

Question 9

Is BalcoDeck® suitable for both residential and trade customers?

Accepted Answer

Yes, BalcoDeck® is designed for homeowners, builders, and trade professionals. The comprehensive technical documentation, structural calculations, and professional engineering solutions make it suitable for trade installations, while the all-in-one system design and detailed brochures make it accessible for residential customers looking to transform their flat roof spaces.

Question 10

What other products does Balconette offer besides BalcoDeck®?

Accepted Answer

In addition to BalcoDeck®, Balconette offers a range of products including Juliet Balconies (in Frameless, Aerofoil, Orbit, and Mirror variants), Glass Balustrades (including fully frameless and hybrid systems, handrail options, and stair balustrades), Self-Cleaning Glass Coating for maintenance, Privacy Screens as glass balustrade accessories, Glass Gates for security and access, and Milano Metal Railings as alternative railing systems.

Question 11

Where is Balconette registered and located?

Accepted Answer

Balconette is registered in England with Company Number 06937600. The registered office is located at Unit 6, Systems House, Eastbourne Road, Blindley Heath.

Question 12

How can I access the BalcoDeck® brochure?

Accepted Answer

The BalcoDeck® brochure is available as a downloadable digital brochure through the dedicated brochure page at balconette.co.uk/decking/brochure. The page features a brochure thumbnail showing the BalcoDeck® product cover and provides access to view and download the complete product literature in PDF format.

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