Who we are:
We are Balcony Systems Solutions Limited trading as Balconette, registered in England under company registration no. 06937600. Our registered office is: Unit 6 Systems House, Eastbourne Road, Blindley Heath, RH7 6JP. We will refer to ourselves as BALCONETTE in this policy.
Information we collect from you
The data we collect may be personal data and may include your name, email address, address, telephone numbers and other contact details.
BALCONETTE collects the details you provide by using different forms on our websites such as, but not limited to, our brochure request form, quote saving and request form, review submittal, exhibition ticket requests, competition entries and when you register to place an order on our websites as well as by offline methods such as, but not limited to, telephone and exhibitions.
We do not store payment information such as credit cards, in our database. When you pay online, your card transaction is processed directly online by a secure server connection, or via PAYPAL, whichever you select as an online payment option.
We monitor customer traffic patterns and site use, using various third-party services, to better understand visitor behaviour patterns. This data is used to develop the user experience on our website.
All user data, gained this way is anonymised, meaning the data cannot be used to identify an individual. All third-party services that Balconette use provide assurance of being GDPR compliant.
Information About Children
The Website is not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16 If you believe that we have collected information about a child under 16, please contact us at firstname.lastname@example.org, so that we may delete the information.
Use of your information and your preferences
We will use your information to communicate with you and/or for the delivery of your order. We may use your information to send you offers and news about BALCONETTE's products. We may contact you by post, email, telephone or fax for these purposes.
We like to receive feedback and testimonials to help us improve our products and service. From time to time, we may contact you by post, email, telephone or fax to ask your opinions.
If required, Balconette may have to disclose your information to comply with an applicable law or valid legal process.
Or if we need to share personal data to establish, exercise or defend our legal rights.
Who has Access to Collected Information
Balconette has access to your information. Balconette, under GDPR, is a Data Controller. All information collected is owned by Balconette
We use sub-contractors to maintain certain aspects of the online marketing including the website. Where these contractors need access to your information, Balconette seeks assurance that they comply with the GDPR, that your information will be kept confidential and that they will not use your information except to fulfil their obligations to Balconette.
We never sell or pass your personal data to anyone else.
You may at any time unsubscribe from receiving communications from us by either:
- E-mailing us at email@example.com
- Writing a letter to us to our address; Balconette Ltd, Unit 6, Systems House, Eastbourne Road, Blindley Heath, Lingfield, Surrey, RH7 6JP
- Faxing us on 01342 410412 or,
- Unsubscribing directly on our website by following or pasting this link into your browser:
- E-Mail – you can unsubscribe from email by clicking the unsubscribe in the email or by sending an email to firstname.lastname@example.org
Buying Process and Communication with Balconette
The buying process for our product can be very long, because planning ahead, in some cases as much as several years, plays an integral part of the overall journey where funding, planning permission and various other aspects can greatly impact time scales. As part of this journey we will continue to communicate with you through both online and offline channels.
You can at any time unsubscribe using any of the methods identified above.
We are continually looking to improve the experience anyone has with our company. The email system we use collects data from our website and social media channels which in some instances is then attributed to your email address. This is used to build a broader understanding of your relationship with us, thereby enabling an improved customer experience to be developed.
You can unsubscribe from our email system at any time, by:
- Using the unsubscribe button in any email we send
- By sending an email to email@example.com
Competition, testimonials and review entries:
As part of competition (T’s&C’s for competitions here), testimonial or review entries we may advertise your name, town and images, pictures and videos received from you as part of these entries. The contents of images, pictures or videos sent to us may be published or advertised to other users and on our websites, promotional, advertorial or other materials.
We will NOT disclose any contact information such as email, telephone or other contact information.
Other web sites
Whilst you do not need to allow your browser to accept cookies in order to browse our web site, you must have cookies enabled if you wish to shop online.
Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the online BALCONETTE services you can use.
Google remarketing and Google advertising:
Most content on the Internet - from the latest political news to up-to-the-minute sports scores and stock quotes - is free to consumers. Why? Because of effective Internet advertising.
What makes Internet advertising effective is the use of technologies that allow advertising networks, analytics firms, websites, and others to make inferences about consumer tastes and provide relevant content. Because of the seemingly complex nature of these technologies, many users have become concerned about their online privacy.
When you browse our website we use and have implemented the "Google remarketing" tool, and as part of this we allow Google to collect data, in the form of "cookies" about your visit to our website for the purpose of using this information and being able to display relevant advertisements and other information on the Google network and other Google sources such as, but not limited to, the Gmail. We do not provide Google with any of your personal information other than the above.
Third party vendors, including Google, show our ads on sites on the internet.
We also offer the ability to interact with our website using various social media buttons and widgets. We make use of social media channels and the data they provide for anonymised analysis of usage.
Remarketing and Behavioural
When visiting our website, we have allowed Facebook to implement cookies for the purpose of remarketing. This means we can place more relevant advertisements through Facebook, but although the ads you see are related to your website visit they are anonymised, as is the analysis of data usage. We don’t have access to data that would enable us to identify an individual seeing our adverts in this way.
If you would like to know more about Facebooks policy on cookie usage click the following link – https://www.facebook.com/policies/cookies/#
You have a right to access the personal data that is held about you. To obtain a copy of the personal information BALCONETTE holds about you, please write to us at the following address: Balconette Ltd, Unit 6, Systems House, Eastbourne Road, Blindley Heath, Lingfield, Surrey, RH7 6JP. A fee may be charged to supply this.
Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organizational measures.
Glass Juliet Balcony Review | Glass Balustrades Reviews | Balcony Systems
The glass Juliet balcony was delivered very well packed and the fitting instructions were very straight forward to follow. We spotted this g...
Glass Balustrade in Dover | Balcony Systems Reviews
Glass Balconies Review from Dover. Saw the Balcony products at Grand Design in London. I didn't want a cheap glass balustrade and this compa...
Glass Balustrade in North Yorkshire | Balcony Systems Reviews
Glass Balustrade Review. Balcony 2 system glass balustrade in North Yorkshire. The balcony system is what our house is all about, it looks f...
Glass Balustrade | Balcony in Surrey | Balcony Systems Reviews
Balcony Systems seemed very professional and was priced very competitively for what looked like a quality product....
Curved Glass Doors in Wales | Balcony Systems Reviews
Curved Glass Doors Review from Barry, Wales. The Curved Patio Door solution although not cheap was a value for money solution to maintain th...
Glass Juliet Balcony in Chichester | Balcony Systems Reviews
Glass Balconies Review from Chichester. Balcony Systems were very helpful and efficient during our dealings with them. Carefully explaining ...
Glass Balustrade in East Malling | Balcony Systems Reviews
I saw the Balcony products at Grand Design in London. I didn't want a cheap glass balustrade and this company are not cheap but clearly I wa...
Glass Balcustrades in Scotland | Balcony Systems Reviews
This is a fabulous addition to our home, we live beside a loch and the balcony is during the winter time very exposed to wind, rain and salt...
Glass Balcustrades in Ledbury | Juliet Balcony | Balcony Systems Reviews
Glass Balcony Review. Balcony 2 system glass balustrade and Glass Juliet Balcony in Ledbury, Herefordshire. Our new build at Ledbury occupie...
Glass Balustrades Review | Balcony Systems
The balusrading is cleverly designed made with anodised aluminium which is a great solution for coastal areas. Balcony Systems glass balustr...
Glass Fencing Ideas
From traditional handrail glass fence panels to barely-there frameless designs, glass fencing complements a broad range of architectural sty...
Gold Certification and Hybrid® Glass Balustrading
Following its Gold accreditation, Balcony Systems was quick to secure the contract to supply a Hybrid® Glass balustrading system selected fo...
Glass Balustrades Compliance Checklist
Six important points to check when purchasing a glass balustrade. We hope it will be of use in sourcing your balustrading product of choice....
Self-Cleaning Glass Windows
Watermarks, dust and grime really show up in the sunshine. Instead of enjoying your day, you end up calling a window cleaner or getting out ...
Balcony Systems create glass balustrades along with handrails and sometimes, support posts. Our glass balustrades are supported at the top a...
Cool Composite Decking Accessories
Our cool composite decking accessories can save you an enormous amount of time when you plan everything out in advance! We have really thoug...
RSVP - Balconette's Open House Event
We’d like you to join us for our biggest ever Open House event on Friday 28th and Saturday 29th September 2018 from 10am – 4pm at our HQ in ...
Choosing Composite Decking
So you’re planning on adding composite decking to your home? Great plan! You’ve probably done the research between wood and composite deckin...
Glass Balustrades and Glass Balconies
Glass balcony systems put Balcony Systems on the map! We are very open with our costs as we believe this is one of our advantages too. A “gl...
Balustrading and wind Loads
Designing balustrades to meet wind load requirements is a crucial part of our job. Now, in BS6180:2011 it is required that wind loads are in...
Loft Juliet Balcony in London
Balcony Systems Solutions Ltd supplied a clear glass Juliet balcony for a South London family whose major home extension project was featured on Channel 4's Double Your House for Half the Money with Sarah Beeny. >>
Frameless Glass Balustrade
This low-maintenance frameless glass balustrade system uses nearly eight metres of SG12 21.5mm toughened laminated glass. The need for cleaning is reduced further with the application of BalcoNano self-cleaning glass coating â€“ an ideal choice for an outdoor balustrade. >>
So Much More Than a Curved Glass Door
Visitors to a new cliff-face extension at the Tate St Ives art gallery in Cornwall are brought closer to the Atlantic Ocean through an impressive curved sliding glass door. >>