Balcony Systems - Privacy Policy

BALCONY is committed to protecting your privacy and personal information. This Privacy Policy explains the ways we use your personal data. If you have any requests concerning your personal information or any queries with regard to our policy please e-mail: enquiries@balconette.co.uk

Information we collect from you

The data we collect may be personal data and may include your name, email address, address, telephone numbers and other contact details.

BALCONY collects the details you provide by using different forms on our website such as but not limited to our brochure request form, quote saving and request form, review submittal, exhibition ticket requests, competition entries and when you register to place an order on our website.

We do not store payment information such as credit cards, in our database. When you pay online, your card transaction is processed directly online by a secure server connection, or via PAYPAL, whichever you select as an online payment option.

We also monitor customer traffic patterns and site use which enables us to improve our website. 

Use of your information and your preferences

We will use your information to communicate with you and/or for the delivery of your order. We may use your information to send you offers and news about BALCONY's products. We may contact you by post, email, telephone or fax for these purposes.

We like to receive feedback and testimonials to help us improve our products and service. From time to time, we may contact you by post, email, telephone or fax to ask your opinions. If you do not want to be contacted please let us know.

We never sell, or pass your personal data to anyone else.

You may at any time unsubscribe from receiving communications from us by either:

  1. E-mailing us at unsubscribe@balconette.co.uk
  2. Writing a letter to us to our address; Balcony Systems Solutions Ltd, Unit 6, Systems House, Eastbourne Road, Blindley Heath, Lingfield, Surrey, RH7 6JP
  3. Faxing us on 01342 410412 or,
  4. unsubscribing directly on our website by following or pasting this link into your browser:
    https://www.balconette.co.uk/customer/unsubscribe/

Competition, testimonials and review entries:

As part of competition, testimonial or review entries we may advertise your name, town and images, pictures and videos received from you as part of these entries. The contents of images, pictures or videos sent to us may be published or advertised to other users and on our websites, promotional, advertorial or other materials.

We will NOT disclose any contact information such as email, telephone or other contact information 

Other web sites

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. We are not responsible of any contents if you access other sites using the links provided. We do not endorse the content of these pages. 

Cookies

"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. BALCONY uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.

Whilst you do not need to allow your browser to accept cookies in order to browse our web site, you must have cookies enabled if you wish to shop online.

Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the online BALCONY services you can use. 

Google remarketing and Google advertising:

Most content on the Internet - from the latest political news to up-to-the-minute sports scores and stock quotes - is free to consumers. Why? Because of effective Internet advertising.

What makes Internet advertising effective is the use of technologies that allow advertising networks, analytics firms, websites, and others to make inferences about consumer tastes and provide relevant content. Because of the seemingly complex nature of these technologies, many users have become concerned about their online privacy.

When you browse our website we use and have implemented the "Google remarketing" tool, and as part of this we allow Google to collect data, in the form of "cookies" about your visit to our website for the purpose of using this information and being able to display relevant advertisements and other information on the Google network and other Google sources such as, but not limited to, the Gmail. We do not provide Google with any of your personal information other than the above.

Third party vendors, including Google, show our ads on sites on the internet.

Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website.

You can always opt out of Google's use of cookies by visiting the Google advertising opt-out page.

Alternatively you can opt out of a third party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.

You can opt out of DoubleClick's remarketing pixels use of cookies by visiting the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

Access rights

You have a right to access the personal data that is held about you. To obtain a copy of the personal information BALCONY holds about you, please write to us at the following address: Balcony Systems Solutions Ltd, Unit 6, Systems House, Eastbourne Road, Blindley Heath, Lingfield, Surrey, RH7 6JP. A fee may be charged to supply this.

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