Name: BalcoDeck® - Transform your roof into a Haven of Relaxation
Uploaded: 2025-01-01

Question 1

What is BalcoDeck® and what is it designed for?

Accepted Answer

BalcoDeck® is an all-in-one decking system and balustrade solution designed specifically for flat roofs. It transforms unused flat roof spaces into functional outdoor relaxation areas, particularly for residential applications in urban settings like London apartments. The system converts previously unused roof areas into valuable outdoor living spaces without compromising the existing roof structure.

Question 2

Does BalcoDeck® require drilling into my roof?

Accepted Answer

No, BalcoDeck® does not require any drilling into the roof or penetration of the waterproof membrane. This is one of its primary features and key benefits. The non-invasive, non-penetrating installation method protects your existing roof waterproofing and ensures the integrity of your roof structure remains intact.

Question 3

What kind of guarantee does BalcoDeck® come with?

Accepted Answer

BalcoDeck® comes with a 10-year product guarantee. Additionally, the company offers a money-back guarantee. These guarantees provide peace of mind and demonstrate the company's confidence in the quality and durability of their BalcoDeck® system.

Question 4

What technical documentation is available for BalcoDeck®?

Accepted Answer

BalcoDeck® has comprehensive technical documentation available, including a Specification Sheet in PDF format, Wind Loads, Load Distribution, and Anchorage documentation, Structural Calculations, and Installation Guides. This documentation ensures proper installation and compliance with technical standards.

Question 5

Is the company behind BalcoDeck® certified and accredited?

Accepted Answer

Yes, the company holds multiple accreditations including Constructionline Gold Member, SMAS, CQMS, and CHAS certifications. These certifications demonstrate the company's commitment to quality, safety, and professional standards in the construction and home improvement industry.

Question 6

What does the BalcoDeck® VideoBite show?

Accepted Answer

The BalcoDeck® VideoBite is an embedded YouTube video that showcases a real-world installation project on a London flat roof. The video demonstrates a before-and-after transformation, showing the practical application, installation process, and end results of the BalcoDeck® system. It provides visual storytelling to help potential customers understand how BalcoDeck® can transform their own flat roof into a functional outdoor living space.

Question 7

What payment methods are accepted and are transactions secure?

Accepted Answer

The company accepts Mastercard and Visa as payment methods. Transactions are secure, with payment security verified through Verified by Visa and Mastercard SecureCode systems. The website also uses SSL security (HTTPS) to protect customer information during the transaction process.

Question 8

What other products does the company offer besides BalcoDeck®?

Accepted Answer

In addition to BalcoDeck®, the company offers a wide range of related products including Frameless Glass Juliet Balconies, Aerofoil Juliet Balconies, Orbit Juliet Balconies, Orbit Mirror Juliet Balconies, Glass Balustrades in multiple styles, Self-Cleaning Glass Coating, Privacy Screens, Glass Gates, and Metal Railings (Milano range). These products complement the BalcoDeck® system and provide comprehensive solutions for outdoor spaces.

Question 9

How can I get customer support or additional information about BalcoDeck®?

Accepted Answer

Professional technical support is available through multiple channels. The website features a WhatsApp contact icon for mobile engagement, allowing for direct communication. Additionally, there are educational resources available including a Knowledge Base, articles, case studies, and an extensive photo gallery showcasing real installations. The company also provides 3D Designer tools for product customization to help visualize your project.

Question 10

Are there customer reviews available for BalcoDeck® and the company?

Accepted Answer

Yes, the company uses Feefo, a verified reviews platform, to collect and display customer reviews. This provides independent, trustworthy feedback from real customers who have purchased and installed BalcoDeck® and other products from the company, helping potential customers make informed decisions.

Question 11

What makes BalcoDeck® ideal for urban environments like London apartments?

Accepted Answer

BalcoDeck® is particularly suited for urban environments because it maximizes the use of limited outdoor space by converting unused flat roof areas into functional outdoor living spaces. The non-invasive installation method is especially important in apartment buildings where maintaining the integrity of the roof waterproofing is critical. It provides a solution for city dwellers who want to create a haven of relaxation without the extensive construction typically required for outdoor spaces.

Question 12

Is pricing information available for BalcoDeck®?

Accepted Answer

While specific pricing is not displayed on the VideoBite page itself, the website includes links to an article titled 'What does a BalcoDeck® cost?' throughout the site. This resource provides detailed pricing information to help potential customers understand the investment required for their BalcoDeck® project.