Balconette service review — N&C GLASS LTD — 2022-05-31

Customer: N&C GLASS LTD

Feefo rating: 2 out of 5
Original review date: 31 May 2022
Product: Balconette service

POOR SERVICE, LACK OF RESPONSE AS IN NONE , NOT AS GOOD AS THEY SAY THEY ARE DELIVERY SHOULD HAVE BEEN DIRECT TO SITE BUT TURN UP AT OUR OFFICE SO WE HAD TO ARRANGE DELIVERY AT OUR COST

Balconette response on Feefo

Response date displayed by Feefo: 4 years ago

Thank you for your feedback.

This is something we do not like to receive, or hear, regarding how a customer feels after ordering one of our balustrades.
Firstly, please accept our apology for the level of service you feel you have received from us.

We of course want to give any prospective purchaser reading this review a good understanding of what might have gone wrong, so they can assess us and the way we deal with customers.

We have looked at your order and can see that there were occasions where a response to questions asked by yourself were not provided in a timely manner. There is no excuse for this, we pride ourselves on responding to all enquires within 24 hours, this was not the case for you. We have introduced a new process to ensure this does not happen again.

Having checked, we can see you did inform us of the change to the delivery address, this was updated on our order system, but it does not appear that this flowed through to the delivery system. We would like to apologise for the inconvenience this caused you and will of course reimburse you for the additional delivery expense incurred as a result. We will contact you directly regarding this point.

We hope that despite the issues you encountered, the product and the quality will be enjoyed by your end customer, and hopefully we will get the opportunity to prove ourselves to you in the future.

Read the original review on Feefo