Balconette service review — Valued Customer — 2020-07-14

Customer: Valued Customer

Feefo rating: 4 out of 5
Original review date: 14 July 2020
Product: Balconette service

Excellent product which looks great. Mine came with slight damage to one of the aero foil end caps which occurred during transit.The cap was replaced very quickly and the only reason I dropped a star off is because the item doesn’t come with bolts supplied. I can understand that for litigation purposes the company don’t want to commit to a specific size of bolts but this should be made much clearer on the website and documents.

Balconette response on Feefo

Response date displayed by Feefo: 6 years ago

Hi Gavin - Thank you for your positive review of your experience with us. I am happy to hear that the small issue encountered was resolved very quickly. Sometimes things might not always go to plan (as in life) but it is important how we react when they don't. I appreciate and have taken on board your feedback relating to information on structural fixings. For information, within the quotation we provide there is a tiered system, with the top tier including a site visit performing the appropriate site/structural survey. This allows us to recommend and supply the structural relevant fixings. Thank you for bringing this to my attention and for choosing us Gavin, it was our pleasure looking after you.

Ben and the rest of the team at Balconette

Read the original review on Feefo