Balconette service review — Trusted Customer — 2020-03-03

Customer: Trusted Customer

Feefo rating: 1 out of 5
Original review date: 3 March 2020
Product: Balconette service

Poor design service which resulted in incorrect balcony. In the end I paid a different company to make glass as the team were unhelpful and didn't return my calls.

Balconette response on Feefo

Response date displayed by Feefo: 6 years ago

Dear Mr. G – Thank you for your valuable feedback and I am very sorry you didn’t leave us positive feedback on this occasion.I didn’t know you were running into any issues and it’s a pity you didn’t make contact with me, I would have assisted in getting a resolution. It is actually my specific job here at Balconette as Client Success Manager to ensure any situation like this gets rectified and that you are serviced and given everything that is required. At the beginning of every order I get in touch, and offer you my support and direct contact for any assistance required during the order process with us.We cannot now change the past and certainly we should have been more helpful and I can only apologise for that. I hope you will give us the opportunity to service you better with you future orders.I will try and contact you and see if there is any assistance I can give at this stage and we can discuss future orders and how we can ensure your next experience is a good one.Please do not hesitate to contact me if there is anything we can do, or you would like to discuss any of the above with me, in further detail.I wish you all the best,Ben Lucocq

Read the original review on Feefo