Orbit balconette service review — Valued Customer — 2020-08-20

Customer: Valued Customer

Feefo rating: 4 out of 5
Original review date: 20 August 2020
Product: Orbit balconette service

Everything was as per the order details, a very good product and well made, only reason for the 4 Stars is there were no fixings to match the finish .

Balconette response on Feefo

Response date displayed by Feefo: 6 years ago

Hi Lyntonross - Thank you for the positive review and feedback, we whilst we would have liked to have seen 5 stars, we appreciate your comments. We are very happy to hear you like the Orbit Juliet balcony and the quality of it. With regards to the structural bolts or fixings, we do not provide these unless we have performed the relevant site visit to survey the structure and its condition. Without this visit we are unable to properly assess and recommend the appropriate method of fixing. As part of the Premium package we offer, we attend site, perform the necessary survey and supply the structural fixings, taking all the worry out of it from the client's perspective. Thank you for your feedback and taking the time to let us know how we did.

All the best,
Ben and the rest of the team at Balconette

Read the original review on Feefo