Orbit balconette service review — Trusted Customer — 2020-03-02

Customer: Trusted Customer

Feefo rating: 3 out of 5
Original review date: 2 March 2020
Product: Orbit balconette service

supply fixings. only leaving review as feefo won’t stop emailing even though I bought the product over 2 years ago

Balconette response on Feefo

Response date displayed by Feefo: 6 years ago

Hi B - We have noted your comments that the Juliet balcony comes with no fixings.We do make that clear, in the order that these are not supplied, but we certainly understand that it would be much better if we could supply the fixing bolts with the order (meaning the bolts that fix the Juliet to the wall). In order to supply the Fixings or information on such, we would need to visit site and inspect the walls and surrounding areas, the cost of this site visit for a single Juliet would likely be prohibitive.We have supplied over 12,000 Juliets and we do our best to communicate this, we stress that we do supply all the information for these Bolt fixings to be sourced correctly and our technical department is always happy to assist with any questions.We apologise if the Feefo process of emails was overbearing. We appreciate your feedback and hope that you enjoy your Orbit Mirror Juliet for many years to come.All the best,Ben and the rest of the team at Balconette

Read the original review on Feefo