Frameless balconette service review — jp construction — 2021-12-09

Customer: jp construction

Feefo rating: 1 out of 5
Original review date: 9 December 2021
Product: Frameless balconette service

Better after sales. Once taken money not interested in sorting problems

Balconette response on Feefo

Response date displayed by Feefo: 4 years ago

Thank you for taking the time to provide your feedback. It is good to read that you find the Juliette balustrade to be a good product, we pride ourselves on quality and nice to hear you feel the same. However, it is disappointing to read that you do not feel the same regarding the after sales service you received. On the very rare occasion we do receive such, we take it very seriously and investigate why a customer would feel this way. Looking into your order I can see that you placed an order for one of our frameless Juliette balconies. This was delivered to you on the 29th September. 3 weeks later, and after you had installed the goods, on the 18th of October you contacted us to inform of damage to the glass panel. The damage being scratches. From the pictures you sent, and by your own admission the damage was not visible prior to fitting, it was evident that this damage was caused either during installation or post installation when it was cleaned. In such cases we really are not able to offer free glass replacement. We feel we have always been in communication and available for you, properly communicated the options to you, and offered a replacement at cost.

Read the original review on Feefo