Balconette service review — Trusted Customer — 2020-05-18

Customer: Trusted Customer

Feefo rating: 4 out of 5
Original review date: 18 May 2020
Product: Balconette service

The service is good But I would like to have had the wall fixings included with the balcony, I had find the correct bolts to use.

Balconette response on Feefo

Response date displayed by Feefo: 6 years ago

Hi - Thank you for taking the time to post your review, we would have loved for it to have been 5 stars but understand your concerns about the structural fixings being provided (by that i mean the bolts connecting the system to the overall structure). We now offer a premium service whereby we will come to the site and perform the appropriate survey allowing us to provide the correct structural fixings.

The reason we do not provide the structural fixings for the bottom and standard tiers is because we are unable to verify the structure in person and its tolerances (and potential weaknesses). And without this information it would not be safe for us to make recommendations.

We hope this gives you some understanding as to why we don't provide structural fixings for all service plans, and we are also very happy to hear that you were looked after.

All the best
Ben and the rest of the team at Balconette

Read the original review on Feefo