Aerofoil balconette service review — Mr Mark Hislop — 2021-08-01
Aerofoil balconette service review — Mr Mark Hislop — 2021-08-01
Balustrades, Feefo Imported, Aerofoil
Customer: Mr Mark Hislop
Feefo rating: 4 out of 5
Original review date: 1 August 2021
Product: Aerofoil balconette service
Customer service during the buying and delivery process is first class in particular Al was excellent. Delivery very good and product looks great. Why not five stars - well product is well packed but on opening both balustrade lengths had scuffs / paint issues - clearly quality control is not of the customer service quality. Disappointing that e mail regarding issues ignored - this is a 3.5 review customer service well above average but quality and customer service after they have your money could be improved.
Balconette response on Feefo
Response date displayed by Feefo: 5 years ago
Thank you for your review and for purchasing your aerofoil system from Balconette. It is good to hear that our service during the buying and delivery was satisfactory. I am very sorry that you have had some issues which were not dealt by us properly. If you would like to discuss this further please contact myself, Lynda when it is convenient for you so we can discuss this further
Best Regards
The Balconette Team
