Balconette service review — Rollaway Garage Doors — 2022-01-28

Customer: Rollaway Garage Doors

Feefo rating: 3 out of 5
Original review date: 28 January 2022
Product: Balconette service

Would have got 5stars but time of order to delivery wasto long

Balconette response on Feefo

Response date displayed by Feefo: 4 years ago

Many thanks for taking the time to provide your feedback.

I note from your comment that you felt the time from order to delivery was excessive, and for this reason you marked us down to 3 Stars. Otherwise you would have rated us 5 Stars.

It is always good to hear that a customer is very happy with the quality of our product, and you must be as you have said that you would have given us 5 Stars. It is very important to other customers to understand that Balconette provide high quality products, and you have confirmed this to be the case.

I apologise if you feel the time from ordering to delivery was excessive. We aim to deliver to our customers on the agreed date. I can see in your case this was not achieved as your order was due to be with you on 27th December. As a result we delivered to you on the next available delivery date.

Thank you for your order and your positive review.

Read the original review on Feefo