Balconette service review — Mr. Eric Parry — 2021-12-20

Customer: Mr. Eric Parry

Feefo rating: 3 out of 5
Original review date: 20 December 2021
Product: Balconette service

Very good service but had to wait a long time for the goods to arrive.
Delivery was a total shambles as it took 3 attempts to deliver due to wrong vehicles being used.
The customer nevertheless is very happy with the quality of the product.

Balconette response on Feefo

Response date displayed by Feefo: 4 years ago

Thank you for taking the time to provide your feedback.

It is excellent to be told that the customer is very happy with their balustrade and also that you found our service to be very good. We pride ourselves on our products and service, so this being confirmed by customers is always very pleasing.

As you are aware the shipping of our products is undertaken by third party companies, 99% of the time things go smoothly. But on this occasion there were a couple of issues. However, I understand that our Logistics team worked with the hauliers to get things resolved quickly and smoothly. Everything was resolved and your customer is very satisfied with their balustrade despite the small hiccup.

We look forward to supplying you with your next order.

Read the original review on Feefo