Balconette service review — JJ Leadwork & Roofing Services — 2021-10-16

Customer: JJ Leadwork & Roofing Services

Feefo rating: 3 out of 5
Original review date: 16 October 2021
Product: Balconette service

Balcony was very good but glass was all different and no one had numbered the grass so we had no way to no what went were which made the job take a lot longer

Balconette response on Feefo

Response date displayed by Feefo: 5 years ago

It is good to hear that you feel the balcony to be good, and I hope it is enjoyed.

I have read your comment regarding the glass, and have looked into your order. I noticed this was a fairly large and complex order and had a variety of glass sizes.

We do not label glass, as this could mark or damage it, in fact if the glass was BalcoNano treated attaching labels would affect the treated panels. Your order would have been sent out along with instructions and drawings, this identifies the components and where they are fitted. There are also a number of instruction videos to assist installation on our website, these are created to assist both the novice and experienced installer. We also provide an aftersales service where customers can contact us if they are having installation issues.

Many thanks for providing your feedback on your recent dealings with Balconette.

Read the original review on Feefo