Balconette service review — Trusted Customer — 2020-07-02

Customer: Trusted Customer

Feefo rating: 4 out of 5
Original review date: 2 July 2020
Product: Balconette service

The product was as described. A message received after placing the order to say they would not offload onto my property and strict delivery conditions raised my concern. Messages that clarify they would offload onto my drive followed quickly and the product was delivered. No fixtures are included and this was made clear on purchase.

Balconette response on Feefo

Response date displayed by Feefo: 6 years ago

Hi - Thank you for your review of your experience with us, we are very happy to hear that you received just what you needed! And we are glad to hear that offloading was not a problem, following some further clarification with our Logistics Department. With regards to not supplying the structural fixings, this is because we haven't visited the site and performed the appropriate structural survey. We do offer this service as part of our Premium tier, being offered to clients. Thank you for choosing us and giving us the opportunity to work with you.

Ben and the rest of the team at Balconette

Read the original review on Feefo