Balconette service review — Trusted Customer — 2022-01-22

Customer: Trusted Customer

Feefo rating: 3 out of 5
Original review date: 22 January 2022
Product: Balconette service

Slow response time in coming back at the beginning when trying to place an order.
The bevelled glass changes profile half way up the on one of the glass panels giving it a funny look, this needs to be changed.

Balconette response on Feefo

Response date displayed by Feefo: 4 years ago

Thank you very much for taking the time to provide your feedback. It is just as important to us as it is for other customers, to understand every customers experience when dealing with us.

I note your comment regarding the time it took for us to respond to your initial enquiry. I have looked into this, and I can confirm in this instance we did not respond within the standard 24 hours we operate to. I must apologise for this, I make no excuse here. However, I can see that since then everything has run smoothly and quickly.

Regarding your comment regarding the glass and the bevel. I can see that we have been in contact with you regarding this, and we are working with both yourself and your installer to resolve this for you. We pride ourselves as much on our aftersales service as we do on our products. Due to manufacturing processes there can be slight differences in the bevel when glass panels have been manufactured in different batches. However, in your case I can see to resolve the issue we have agreed to replace the glass free of charge.

I hope you enjoy your balustrade for many years to come.

Read the original review on Feefo