Balconette service review — Trusted Customer — 2020-11-09

Customer: Trusted Customer

Feefo rating: 3 out of 5
Original review date: 9 November 2020
Product: Balconette service

The design balconette team have been really good, polite and very knowledgeable. Unfortunately when it came to delivery, It was very stressful. The balcony was delivered by different couriers on different dates (so it was hard to confirm if I had everything). The worst was when the glass was left on the side of the road even though we have a driveway big enough for 10 cars. Over 90kg of glass on a pallet, with no way of bringing it. I need another 2 balconies which I'd like to order from Balconette, but the delivery issues are putting me off. I recommend that you check with them on how they will deliver your order.

Balconette response on Feefo

Response date displayed by Feefo: 6 years ago

Hi

Thank you for your kind words relating to the great product and services received. You feedback is crucially important to us, enabling us to learn and grow.

As you have mentioned, we do use 3rd party couriers to deliver our products, and although the vast majority of deliveries sale through without any issues, there is a very small number which, out of our direct control, is not up to our usual high standards. We are sorry for the inconvenience this may have caused. We are currently putting plans in place to help us retain control over deliveries in the future, eradicating these types of issues.

If we are lucky enough to see you again, we will gladly work with you directly to ensure the best delivery method and approach, for your needs.

All the best and take care
Ben and the rest of the team at Balconette

Read the original review on Feefo