Orbit balconette service review — Valued Customer — 2020-03-03
Orbit balconette service review — Valued Customer — 2020-03-03
Juliets, Feefo Imported, Orbit
Customer: Valued Customer
Feefo rating: 4 out of 5
Original review date: 3 March 2020
Product: Orbit balconette service
once the design was sorted to our specifications it was fine, although not all the items required for fitting where sent and we had to request the brackets !
Balconette response on Feefo
Response date displayed by Feefo: 6 years ago
Hi Jane - Thank you for getting in touch and providing your feedback. We appreciate you taking the time to let us know about your experience with us.
From looking into your Order and its bespoke nature, we needed to perform a little creative thinking for you, utilising components from another system in order to achieve the desired end result. This can sometimes take more time, and require a closer collaboration between us than other Orders.
With regards to the 2 missing brackets, apologies that these were missed, it appears this was a simple oversight which was rectified the next working day. Thank you for bringing the above to our attention, and thank you for giving us the opportunity to work with you, it was our pleasure to assist you. All the best for you and your Custom Orbit Mirror Juliets!
Ben and the rest of the team at Balconette
