Frameless balconette service review — Valued Customer — 2020-03-02
Frameless balconette service review — Valued Customer — 2020-03-02
Juliets, Frameless, Feefo Imported
Customer: Valued Customer
Feefo rating: 5 out of 5
Original review date: 2 March 2020
Product: Frameless balconette service
I would recommend and use again. I ordered a large frameless Juliet balcony and when it arrived it was damaged. Called them to explain and they couldn’t do enough to rectify the problem. It shouldn’t have happened in the first instance however, they even put another one on special delivery for a Saturday for me as this was the only date I was available.
Balconette response on Feefo
Response date displayed by Feefo: 6 years ago
Hi Chris - Thank you for getting in touch, providing us your valuable insights into your experience with us (and for your 5 star review). And yes, you did order a very large Frameless Juliet, not the largest I have seen, but certainly close! Sorry to hear about the damaged item, I agree in an ideal world, it should not have happened in the first place, however it is important that when things go wrong (and they often do in life) they are handled in an appropriate manner: swiftly and efficiently, which is what I am glad to hear happened. Thank you for taking the time to provide your feedback and a recommendation, we wish you and your huge Frameless Juliet many, many years of clear, unobstructed happiness!
Ben and the rest of the team at Balconette
