Glass balustrade review — Trusted Customer — 2021-11-13

Customer: Trusted Customer

Feefo rating: 1 out of 5
Original review date: 13 November 2021
Product: Glass balustrade

Product ordered after signing off measurements. What was delivered was not as ordered. ( Balustrade handrails and glass different lengths)
Handrails 8 inches too short for glass. This wasted a whole (paid for) day of the fitters time and was very disappointing

Balconette response on Feefo

Response date displayed by Feefo: 4 years ago

Many thanks for taking the time to submit your review.

Thank you for taking the time to talk with us and for allowing us to visit your property, so we could get an understanding of what the issue was. It was important for us to see this first hand, so we can investigate how this happened and put measures in place to correct this.

We have an agreed remedial course of action that will allow you to complete the installation to a high standard. I am confident once complete you will be really pleased with your balustrade, and will be happy with your choice of Balconette as supplier.

Look forward to seeing the pictures of your finished project.

Read the original review on Feefo