Balconette's Customer Services
Balconette is an established British company with over 15 years of successful trading. We manufacture high quality, aesthetic and innovative Glass Balustrades, Glass Juliet Balconies and bespoke Curved Glass for both domestic and commercial clients.
Our offices, and 30,000sq ft. manufacturing facility are located in Surrey, close to Gatwick Airport, from where we supply the UK, the Channel Islands, Europe and many countries across the world.
Our promise to you
Balconette has established itself and expanded successfully over the years, not only due to the high quality of our products but also our reputation for excellent customer relations and service.
We believe that our best ambassadors are our customers and I want to make sure that we add you to this ever-growing list by making certain that you receive the best possible service from us.
In order to meet this expectation, our Client Success Manager is here to ensure you are well serviced and that you enjoy the process of working and ordering with us. Once you place your order, he will contact you to introduce himself and to explain how he can best assist you.
I also promise that if, at any point during your dealings with us, you feel that you are not being serviced professionally, or if a matter is not being resolved to your satisfaction, you will have a direct communication link to my management team to ensure that things get back on track swiftly and that you do get the best possible service.
The link to use for this purpose: Customercare@Balconette.co.uk
This email address will reach the Management team of the company and will also be seen by me.
Should you email us, we will either contact you directly to get further data or, if what is required is clear, we will take the necessary action to resolve the issue swiftly.
I trust you will enjoy your experience of purchasing from us and be able to recommend us to your colleagues, family and friends.
Mr. Effi Wolff
Please meet our Management team: