Hybrid® Juliet Balconies 1860mm on a pallet - Delivery Option Explained: 

For our Hybrid® Juliet Balconies that measure 1860mm or under, the whole balcony system will arrive on one vehicle. Our trusted pallet network delivery service providers are industry experts and understand that our products are unique and require expertise when handling and transporting. 

What access is required?

• Pallet network deliveries will deliver your balcony system in one drop, and it is likely to arrive on a 10-18 tonne vehicle with a rear tail lift.  
• You will need to ensure that there are no vehicle or parking restrictions for the 10-18 tonne vehicle and that there is sufficient turning space. 

Image above: 10-18 tonne delivery vehicle - used by the pallet  couriers

Jay explains

How are my products packaged? 

• The entirety of your products will arrive on a single delivery.  
• The panels of toughened glass are strapped onto a wooden stillage. The reinforced carton box(es) that contain the Juliet balcony (i.e., handrail, bottom rail, and assembly accessories) are strapped onto the same stillage the glass is positioned on.  

Images above: Packaged Juliets and glass strapped to a wooden stillage structure

How are my products offloaded? 

• Pallet network providers offer curbside delivery. What this means is that the driver will park the vehicle in a position closest to your premises and will use the rear tail lift to mechanically lower the goods to ground level. A pump truck will be used to lift and offload your goods curbside at the edge of your premises.  
• Placement of the goods inside your property by the driver is not permitted and it is your responsibility as the customer to dispose of the wooden stillage(s) and any protective packaging.  

When will my delivery arrive?

• Our products are made to order so delivery will only be available once production of your system has been completed.  
• A member of our in-house logistics team will be in touch to discuss delivery date availability and you will be able to select a convenient date from a range.  
• A specific delivery timeslot cannot be supplied with this delivery therefore your products will arrive anytime between 9am - 5 pm.  
• If for any reason you need to change your booked delivery date, you can do this at no extra cost if you provide us with 48 hours' notice. 
• Variations in service means that there is a possibility your delivery might be delayed, therefore, to avoid disappointment you should schedule your installers to arrive only once your entire order has been delivered in full.  
• There must be a recipient present at the shipping address to accept delivery on the day. 

How are my products tracked? 

• A tracking consignment number will be emailed to you that can be used on the pallet network provider’s website on the day of shipment so that you can track your goods.  
• Make a cursory inspection when the goods arrive to check that all items have been received and that there are no visible damages to the packages. In the rare occasion you notice missing or damaged products, please disclose this information with any supporting images to our team immediately so we can resolve your issue promptly.